Consumer Law

Consumer Law – Istanbul Tuzla, Pendik, Kartal, Maltepe, Gebze, Çayırova, Orhanlı, Aydınlı, Tepeören

Consumer rights is an important area of law that both individuals and businesses frequently encounter today. Within the scope of Law No. 6502 on Consumer Protection, Turkish Code of Obligations No. 6098, and relevant legislation, problems experienced by consumers in their purchases of goods and services are effectively resolved before arbitration committees and consumer courts.

Our law firm based in Istanbul Tuzla provides its clients residing in surrounding areas, primarily Tuzla, Pendik, Kartal, Maltepe, Gebze, Çayırova, Orhanlı, Aydınlı, and Tepeören, with expert legal services in consumer law in the following areas:

Our Consumer Law Services:

Making and following up on consumer arbitration committee applications regarding defective goods and services,

Handling objections to applications made before consumer arbitration committees and conducting litigation processes,

Following up on cases heard in consumer courts,

Participation in mediation meetings concerning consumer disputes,

Providing legal consultancy on sales contracts and drafting contracts,

Conducting conciliation negotiations between buyer and seller and preparing settlement agreements,

Drafting special contracts specific to consumers and managing dispute processes:

Installment sales contracts,

Distance sales contracts (including online purchases),

Timeshare and long-term holiday service contracts,

Package tour contracts,

Subscription contracts (phone, internet, digital platforms, etc.),

To protect the economic interests of consumers, ensure a smooth contract process for both sellers and buyers, and resolve emerging disputes quickly, correctly, and on legal grounds, it is of great importance to seek support from an expert lawyer.

For any issues you experience related to consumer rights in Tuzla and its surrounding areas, you can contact us and obtain effective solutions in consumer law .

Frequently Asked Questions – Consumer Law

How to Apply to the Consumer Arbitration Committee?

When a consumer experiences a problem with a good or service purchased from a seller or provider, they can apply, within certain monetary limits, to the Consumer Arbitration Committee in their place of residence. The application can be made online via e-Devlet, or directly to the relevant District Governorship with a written petition. Documents related to the application, such as invoices, contracts, and communication records if any, must be attached.

When is a Lawsuit Filed in Consumer Court?

In disputes with monetary values falling outside the jurisdiction of the arbitration committee, or if one wishes to object to an arbitration committee decision, it is possible to file a lawsuit directly in consumer court. The period for filing a lawsuit in consumer court is generally 2 years from the date of learning about the violation of rights, however, in some cases, this period may be shorter or longer.

What is a Defective Good, What Can the Consumer Demand?

A defective good refers to products that are not suitable for their intended use, do not meet expectations, are faulty, incomplete, incorrect, or differ from what is specified in the contract. In this case, the consumer can demand:

Free repair of the product,

Its replacement,

A discount on the sales price,

Cancellation of the sale and a refund of the price.

How Long is the Right of Withdrawal in Distance Contracts?

In distance sales, such as via internet or phone, the consumer can exercise their right of withdrawal within 14 days without giving any reason and without paying a penalty. The withdrawal notification must be made to the seller in writing or via a permanent data carrier (e.g., e-mail). However, some products are outside this scope (e.g., custom-made products, perishable foods).

What Are the Consumer’s Rights in a Package Tour Contract?

A consumer who purchases a package tour service has the right to withdraw before the service, to a full refund in case the service is not provided, and to claim compensation in case of incomplete or faulty service.